Shipping policy

Last updated: November 23, 2025

Thank you for choosing to shop with us. This Shipping Policy outlines the terms and conditions related to the delivery of your order.

Shipping Locations

We currently ship across Pakistan through reliable courier services, including Leopard Courier, TCS, and M&P.

Order Processing Time

  • Orders are processed within 1–2 business days.

  • Orders placed after 5:00 PM will be processed the next business day.

  • Orders submitted on weekends or public holidays will be processed on the following working day.

Delivery Timeframes

Once dispatched, the estimated delivery times are as follows:

  • Lahore: 2-3 business days

  • Other Areas 5-7 business days

Delivery timelines may vary due to weather conditions, operational delays, or unforeseen circumstances.

Shipping Charges

  • Standard shipping fee: Rs. 300

  • Free shipping may be offered above a certain order value.

Order Tracking

After your order is dispatched, a tracking number will be shared with you via SMS or email. You may use this tracking number on the courier’s website for real-time updates.

Delayed or Lost Shipments

If your order does not arrive within the expected timeframe, please contact us at the details provided below. We will coordinate with the courier service to resolve the issue promptly.

Incorrect or Incomplete Addresses

We are not responsible for delays or failed deliveries due to incorrect shipping details provided at checkout. Please ensure your address and contact information are accurate before submitting your order.

Damaged Parcels

If your order arrives damaged, please contact us within 24 hours of delivery. Provide clear photographs of the parcel and the product so we can assist you in accordance with our return and refund policy.

Contact Information

For any inquiries regarding shipping, please contact:

Phone: 03214825020/03214699313
Email: hizcosmetics0@gmail.com
Address:  E/86 , Sheraz Villas phase 2, Cavalry Ground, Lahore, Pakistan.